Snowflake Designs FAQ's
Snowflake Designs FAQ's
16 of the most asked questions from Snowflake customers!
Q How do I know what size to leotard to order?
A Here's some info: https://www.snowflakedesigns.com/customer-service/size-guide
Q When will I receive my order?
A Most orders ship the day after we receive your order. In the case of items taking a little longer, you will receive an email from us.
Please set your email to receive emails from snowflakedesigns.com
Q I want to order custom face masks. Where can I find that info?
Q Why did my credit card decline?
A The most frequent cause of declined cards is that you need to use the billing address for your credit card.
Q What methods of payment do you accept?
A VISA, Mastercard, Discover, American Express and Paypal
Q How do I care for my new products?
A Please read the care tags carefully and follow the directions. We recommend washing most gymnastic leotards by hand in salt water.
Watch our video here: How to wash your leotard
Q What shipping method is used for “Free Shipping?
A Free shipping in the USA is done via a ground service with UPS or US Postal Service.
Q What if I need my order in a hurry for a birthday or a competition?
A You can upgrade your shipping on the website. We also recommend that you give us a call at 1-888-509-6234
to make sure that we tag your order for priority shipping.
Q I forgot my account password, how do I reset it?
A Contact us, via email at [email protected] and we will help you reset your password.
Q How do I track my order?
A You will need to log into your account and track your order from there.
Q Why aren’t all of your products in stock?
A Competition leotards are not kept in stock. You will find, however, that we have the shortest manufacturing times of any other
leotard company. See the timetable here: https://www.snowflakedesigns.com/women-girls/gymnastics-competition-leotards
Q What is the cost to change colors on competition leotards?
A There is no additional charge to change color on your competition leotard.
Q Do you ship to…?
A We ship all over the world.
Q Do you offer volume discounts on large orders?
A Yes. The larger the group the larger the discount. See more here: https://www.snowflakedesigns.com/customer-service/team-discounts
Q Why was I charged sales tax?
A Purchases made in the state of California and shipped to California addresses are subject to sales tax.
Q How do you determine the currency rate applied to out of country purchases?
A Our website is set to automatically apply the current currency rate to your purchase.
If buying thru PayPal, it will also do an immediate currency exchange for you.
If we didn't answer all your questions here, please don't hesitate to call us at 1-888-509-6234 for further information, or email us at [email protected] so we can help you out!
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
By providing personal data to Snowflake Designs, you acknowledge that you have read and understand the terms of our Website Privacy Statement