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Snowflake Designs most frequently asked questions!

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FAQ

Snowflake Designs FAQ's

15 of the most asked questions from Snowflake customers!

 

Q   How do I know what size to leotard to order?

A   Here's some info:  https://www.snowflakedesigns.com/customer-service/size-guide   

      and   https://www.youtube.com/watch?v=00iGycyIW7I

 

  When will I receive my order?

A   Most orders ship the day after we receive your order. In the case of items taking a little longer, you will receive an email from us.

      Please set your email to receive emails from snowflakedesigns.com

 

  Why did my credit card decline?

A   The most frequent cause of declined cards is that you need to use the billing address for your credit card.

 

Q   What methods of payment do you accept?

A    VISA, Mastercard, Discover, American Express and Paypal

 

Q   How do I care for my new products?

A   Please read the care tags carefully and follow the directions. We recommend washing most gymnastic leotards by hand in salt water.  

      Watch our video here: https://youtu.be/2zRPUq2nGdk

 

Q   What shipping method is used for “Free Shipping?

A   Free shipping in the USA is done via a ground service with UPS or US Postal Service. 

 

Q   What if I need my order in a hurry for a birthday or a competition?

A   You can upgrade your shipping on the website. We also recommend that you give us a call at 1-888-509-6234

      to make sure that we tag your order for priority shipping.

 

Q   I forgot my account password, how do I reset it?

A   Contact us, via email at info@snowflakedesigns.com and we will help you reset your password.

 

Q   How do I track my order?

A   You will need to log into your account and track your order from there.

 

Q   Why aren’t all of your products in stock?

A   Competition leotards are not kept in stock. You will find however, that we have the shortest manufacturing times of any other

      leotard company. See the time table here:  https://www.snowflakedesigns.com/women-girls/gymnastics-competition-leotards

 

Q    What is the cost to change colors on competition leotards?

A   There is no additional charge to change color on your competition leotard.

 

Q    Do you ship to…?

A    We ship all over the world.

  

Q   Do you offer volume discounts on large orders?

A   Yes. The larger the group the larger the discount.   See more here:  https://www.snowflakedesigns.com/customer-service/team-discounts

 

Q   Why was I charged sales tax?

A   Purchases made in the state of California and shipped to California addresses are subject to sales tax.

 

Q   How do you determine the currency rate applied to out of country purchases?

A   Our website is set to automatically apply the current currency rate to your purchase.

      If buying thru PayPal, it will also do an immediate currency exchange for you.

 

If we didn't answer all your questions here, please don't hesitate to call us at 1-888-509-6234 for further information, or email us at info@snowflakedesigns.com so we can help you out!